Users aren’t able to login from Cloud console

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM).

Issue

• Users aren’t able to log in using the console

Environment

• Liferay PaaS

Resolution

• Whitelist the hostname apigateway.liferay.cloudon the network level so that this specific domain is not blocked by the firewall.

• Troubleshooting Tips:

  • Open the url https://apigateway.liferay.cloud/projects on the browser with the developer tools open.

  • If the response status of the request isn’t either 401, 403, 200 then requests are certainly being blocked by a firewall/proxy on the network.

  • Check if it’s possible to login to the console outside VPN’s or restricted networks