Known Issue: Customer Portal does not prompt login when user session expires


  • When visiting the Customer Portal site after a period of inactivity, users may see blank sections or missing data instead of the expected content. 


  • Customer Portal Site


  • This is a known issue
  • While the Liferay team works on a solution, Customer Portal users can verify that their session is still active and log back in by navigating to
  • After confirming the session is active, please refresh the Customer Portal pages to ensure all the content is displayed accordingly.
  • Please contact Liferay Support by opening a support ticket if you require further assistance.
Was this article helpful?
0 out of 0 found this helpful