Known Issue: Customer Portal does not prompt login when user session expires

Issue

• When visiting the Customer Portal site after a period of inactivity, users may see blank sections or missing data instead of the expected content. 

Environment

• Customer Portal Site

Resolution

• This is a known issue
• While the Liferay team works on a solution, Customer Portal users can verify that their session is still active and log back in by navigating to login.liferay.com.
• After confirming the session is active, please refresh the Customer Portal pages to ensure all the content is displayed accordingly.
• Please contact Liferay Support by opening a support ticket if you require further assistance.