Other Liferay Products

Liferay offers many products which help our customers unify customer experiences, transform business operations and evolve digital strategies. Many of these products have a release cycle and fix delivery method different than Liferay Digital Experience Platform (DXP) or Liferay Portal EE. Unless otherwise noted in the specific product support policy, product defects are resolved through emergency fixes for Liferay DXP, Liferay Portal EE, or Liferay Commerce ("the product"). Some of these products have a compatibility matrix specific to the product. Please reference the specific product policy for details.

Marketplace Applications

Because Liferay Marketplace Applications are introduced to the marketplace by Liferay, they are supported as part of the Marketplace End User License Agreement. In order to purchase an application, the user must accept the End User License Agreement and Terms of Service. The End User License Agreement can be viewed through a link available on the right hand side of the Marketplace Application page (between the "Support" and "Report Abuse" links).

The resolution of reported issues concerning Liferay Marketplace Applications will be determined by the Product Defects policy unless a policy for that specific application has been articulated. The resolution of reported issues may come in the form of configuration change, snapshot releases or new releases.

  1. Snapshot Releases: When a customer reports an issue with a Liferay Marketplace Application, Liferay will provide a snapshot release for an issue until a new release is available. Snapshot releases will include the fix for the reported issue as well as previous committed fixes to the Maintenance Branch. Snapshot releases are not tested with the same Quality Assurance process as a regular release.
  1. New Releases: New releases are updated versions of Liferay Marketplace Applications that are released on the marketplace and include all fixes committed to the Maintenance Branch. New Releases will go through a full Quality Assurance release cycle before being introduced on the marketplace.

Support Service Level for Liferay Marketplace Applications shall be in accordance with the subscription level purchased as part of the Liferay Enterprise Subscription.

Liferay Marketplace Application Release Schedule

The release schedule for Liferay Marketplace Apps is determined by the Liferay product team responsible for that application. There is no established timeline for application releases. Release schedules vary for each application and are determined on a case-by-case basis using factors such as the quality of the maintenance branch, the severity of previously resolved issues, the quantity of previously resolved issues and customer demand.

Lab Applications

Lab applications are introduced to Liferay Marketplace by Liferay and are available for use with the product. Liferay Support does not offer assistance, guidance or product resolutions for Lab Applications. The installation and usage of a Liferay Marketplace Lab Application is the responsibility of the customer.

Third-Party Applications

Liferay minimally verifies the integrity of third-party applications distributed through Liferay Marketplace. The installation and configuration of third-party applications distributed through Liferay Marketplace is the responsibility of the customer. Any unintended behaviors or issues discovered with a third-party application distributed through Liferay Marketplace should be reported to the vendor through the Support link on the marketplace application page. The resolution of any issues with the product discovered while utilizing third-party applications distributed through Liferay Marketplace will be determined by the Customizations and the Third-Party Technologies policies.

OAuth Provider Plugin

The Liferay OAuth Provider Plugin is a private customer-only module and available for download on Liferay Marketplace. The source code of the plugin is not available.

Mobile Experience

Liferay Mobile Experience Suite consists of Liferay Screens, Liferay Push, Mobile SDK and the OAuth Provider Plugin. In the event of unintended behavior, Liferay Support can help facilitate an interaction with the Mobile Experience product team if the product is being used in a compatible environment as determined by the Mobile SDK Compatibility Matrix. Intended behavior is determined by the Mobile Experience user guide documentation. If a specific issue is deemed to be unintended behavior, then that issue may be resolved through configuration or a new release of the product.

Liferay does not guarantee a resolution will be present in the next available release. There is no established timeline for Mobile Experience application releases. Release schedules vary for each application and are determined on a case-by-case basis using factors such as the quality of the maintenance branch, the severity of previously resolved issues, the quantity of previously resolved issues and customer demand.

Liferay Connected Services

Liferay Connected Services (LCS) is a set of online tools and services that lets you manage and monitor your Liferay instances. Liferay Support offers end user and administrator support, and helps facilitate an interaction with the LCS development team.

Intended behavior is determined by the Liferay Connected Services official documentation. Issues determined to be product defects will be resolved through configuration, a snapshot release of the product, a new release of the product, or regularly scheduled LCS platform maintenance.

Liferay does not guarantee a resolution will be present in the next available release. There is no established timeline for LCS application releases. The release schedule is determined on a case-by-case basis using factors such as the quality of the maintenance branch, the severity of previously resolved issues, the quantity of previously resolved issues and customer demand.

Compatible Versions

LCS is tested as compatible with Liferay Portal 6.2 EE SP15+, Liferay DXP, and Liferay Commerce only.

Developer Tools and Frameworks

Developer Tools and Frameworks includes Liferay Developer Studio, BLADE, Liferay Workspace, Liferay Faces and Maven. Liferay Support offers guidance in Developer Tools configuration and helps facilitate an interaction with the Development Tools product team. Intended behavior is determined by Developer Tools official documentation. Issues determined to be product defects will be resolved through configurations and new product releases. Liferay does not guarantee a resolution will be present in the next available release.

Liferay Developer Studio

Liferay Support is only able to offer guidance and interaction with the Developer Studio product team if the product is being used in a compatible environment. Please see the Compatibility Matrix below to ensure that the product is being utilized with a compatible version of the product and a compatible third-party application server.

BLADE

Since utilizing Liferay BLADE tools and samples is heavily dependent on custom code, it is important to review the Customizations policy and the Liferay API policy prior to reporting any issues with Liferay BLADE tools.

Liferay Workspace

Since utilizing the Liferay Workspace is heavily dependent on custom code, it is important to review the Customizations policy and the Liferay API policy prior to reporting any issues with Liferay Workspace.

Liferay Faces

Liferay Faces is an open source project that improves interoperability between JavaServer™ Faces (JSF) and Liferay DXP or Liferay Portal EE.

Since the implementation of Liferay Faces is heavily dependent on custom code, it is important to review the Customizations policy and the Liferay API policy prior to reporting any issues with Liferay Faces.

Please reference the Faces Compatibility Matrix to ensure that the product is being utilized with a compatible version of Liferay DXP or Liferay Portal EE.

Liferay Maven Plugin

Since utilizing the Liferay Maven Plugin is heavily dependent on custom code, it is important to review the Customizations policy and the Liferay API policy prior to reporting any issues with Liferay Maven Plugin.

Liferay npm SDK

Using the Liferay npm SDK and samples is heavily dependent on custom code. It is important to review the Customizations policy prior to reporting issues. The BLADE npm samples are designed to be the most basic implementation of a particular node package with a Liferay project and demonstrate that the npm SDK is functioning as intended. Issues reported with the npm SDK will be verified through building and deploying the BLADE sample for the reported library. If a particular library is not present in the BLADE samples repository, then Support Services is not required to offer assistance or create a proof of concept for that library. 

Liferay Sync

The Liferay Sync product suite includes: Sync Desktop, Sync Mobile and Sync Connector.

Sync Desktop

Liferay Support offers end user support, administrator support and helps facilitate an interaction with the Sync product team according to the Sync Desktop Service Life Policy. Liferay Support is only able to offer guidance and interaction with the Sync product team if the product is being used in a compatible environment as determined by the Sync Compatibility Matrix. Intended behavior is determined by the Sync user guide documentation. If a specific issue is deemed to be unintended, that issue may be resolved through configuration, a new release of the product or emergency snapshot fixes.

Sync Mobile

Liferay Support offers end user and administrator support, and helps facilitate an interaction with the Sync product team according to the Sync Desktop Service Life Policy. Liferay Support is only able to offer guidance and interaction with the Sync product team if the product is being used in a compatible environment as determined by the Sync Compatibility Matrix. Intended behavior is determined by the Sync user guide documentation. If a specific behavior is deemed to be unintended, that issue may be resolved through configuration or a new release of the product. Liferay Support does not guarantee a resolution will be present in the next release available after a reported issue.

Sync Connector

Liferay Support is only able to facilitate an interaction with the Sync product team according to the Sync Desktop Service Life Policy if the product is being used in a compatible environment as determined by the Sync Compatibility Matrix. Intended behavior is determined by the Sync user guide documentation. If a specific issue is deemed to be unintended, that issue may be resolved through configuration, a new release of the product or emergency snapshot fixes.

Enterprise Search

Liferay Enterprise Search offers support and licensing for remote installations of Elasticsearch, X-Pack Monitoring, and X-Pack Security though Liferay's partnership with Elastic. Liferay DXP and Liferay Commerce allow for the remote operation of one or more open source Elasticsearch nodes without purchasing a license. This open source implementation is covered in the Search and Indexing Support Policy.

For all Liferay customers who have purchased an Enterprise Search offering, including licensing for Elasticsearch, X-Pack Monitoring, and/or X-Pack Security, the following policy applies:

The Enterprise Search offering mirrors Elastic's support policy. Elastic's policy states that its support scope "includes general assistance and support regarding the installation of the Software and basic technical configuration." This excludes advanced Elasticsearch configuration details such as specific performance tuned values. For more information, please reference https://www.elastic.co/support_policy.

Liferay Enterprise Search offerings include the Liferay Connector to X-Pack Monitoring application and/or the Liferay Connector to X-Pack Security application. Issues deemed to be product defects will be resolved through configuration, a new release of the product or emergency snapshot fixes.

 

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