Before Opening an LCS Ticket

The following article outlines a short checklist of questions to ask and steps to take before opening a Liferay Connected Services ticket in Help Center. By taking a moment to go through this checklist before opening a Help Center ticket, you will ensure the fastest possible resolution for your particular issue.

Resolution

If you are facing an LCS connection issue, you can review LCS Connection Troubleshooting Steps documented for DXP 7.0, DXP 7.1, and DXP 7.2.

For any other incident, please test whether the issue can be reproduced when using:

  • the latest fix pack for the portal/platform
  • the latest LCS Client

Please provide the exact version or create date of the items above when you create a ticket, as well as the LCS logs located in the [Liferay Home]/logs/lcs-portlet.log file.

If you are working with Liferay Support engineers on a performance, deployment or similar issue, and the affected server is registered with LCS, please confirm whether the Liferay Support engineers can join your project as Environment Viewers in LCS. 

Having up-to-date information on the Liferay system and server metrics will make it easier for our Support engineers to assist you on the ticket.

Additional Information

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