Search for Known Issues in Liferay Issue Tracking System (JIRA)

If you'd like to check and see if an issue you're experiencing is a known issue, you can search for yourself in Liferay's public issue tracking system on JIRA. This article will instruct you on how to search JIRA for known issues on any version of Liferay:

  1. Navigate to JIRA: http://issues.liferay.com.
  2. Sign in if you have an account.
  3. Use one of following three methods to search: 
    1. Simple Search—search bar at the top right of the page
    2. Basic Search—a guided series of drop down menu filters
    3. Advanced Search—search leveraging Java Query Language (JQL) 

Simple Search

  1. With this option, type in keywords to search for any known issues related to the issue you are experiencing.  Or, enter a specific ticket number if you have one (e.g LPS-12345).  As with any simple search, you should adjust and refine your search terms in looking for your issue. 

    Basic-Search.png

Basic Search: Drop Down Menus

  1. Using the drop down menus to filter your query is a great way to focus your search.
  2. In the top menu, click Issues > Search for Issues 

    Homepage-Issues-Dropdown.png
  3. Click the Project drop down menu and select Public - Liferay Portal Community Edition 

    02Select-LPS-Project.png
  4. Click the Type drop down and select the options Bugs and Regression Bugs 

    03Select-Bug-and-Regression-Bug.png
  5. Click the Status drop down and select Closed
  6. Click the More drop down and select Affects Version -> Released Versions. This will restrict results to only officially released versions; however, the results contain both community and enterprise versions.
  7. In that same menu, select <your Liferay version>
  8. Click the More drop down again and select Resolution -> Fixed
  9. Click the More drop down again.  Select Component
    jira05.png
  10. You are able to select one or multiple components on the list.
    jira06.png
  11. You may also add keywords in the search bar to further refine your filtered search results.
  12. Search through the filtered list of LPS tickets on the left side and see if your issue is a known issue. 

If you'd like, you can save the search results as a filter by clicking the Save As button at the top left of the window.

Advanced Search

If you know how to construct a JQL query, you can also use the Advanced Search feature.

  1. On the top menu, click Issues > Search for Issues.
  2. Click the Switch to Advanced link on the top right.
  3. In the top search bar, the system can convert an existing search into the JQL syntax.
    jira07.png

 

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