Before Opening a Document Library Ticket

The following article outlines a short checklist of questions to ask and steps to take before opening a document library ticket in Help Center. By taking a moment to go through this checklist before opening a Help Center request, you ensure the fastest possible resolution for your issue.

Resolution

For each ticket, please attach your portal-ext.properties file as well as the output of the patching-tool info command specific to the environment.

For document libray tickets specifically, please work through the following checklist and include the resulting information when you create a ticket:

  1. Are you clustered? If so, please reference Document and Media Library 6.1
  2. Can you reproduce this in a clean bundle of Liferay to provide a test case? If not we will most likely need a copy of your database and Document Library.
  3. Does this occur with all documents or just some?
    1. If some, are they a specific type of document?
    2. Are any of the documents too large to upload?
  4. Are you using WebDav or Liferay Sync?
  5. Do you have Adobe Flash installed? (Doesn’t apply to 6.2.x)
  6. Did you specify the allowed document types in the Control Panel?
  7. Did you specify the allowed document types in the portal-ext?
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