This article provides a short checklist of questions to ask and steps to take before opening a UI ticket in Help Center. By taking a moment to go through this checklist before opening a Help Center request, you're ensuring the fastest possible resolution for the particular issue.
For each ticket, please attach your
portal-ext.properties file as well as the output of the patching-tool info command specific to the environment.
For UI tickets specifically, please work through the following checklist and include the resulting information when you create a ticket:
- Provide OS/Browser version
- Provide a test case that we can test in an out of the box installation of Liferay
- If you are able to determine that the issue is not occurring with an out of the box installation of Liferay, determine whether the issue is being caused by any customizations
- If it is a customization that is causing the issue, can you narrow down the specific customization causing the problem?