Before Opening a User Interface (UI) Ticket

This article provides a short checklist of questions to ask and steps to take before opening a UI ticket in Help Center. By taking a moment to go through this checklist before opening a Help Center request, you're ensuring the fastest possible resolution for the particular issue.


For each ticket, please attach your file as well as the output of the patching-tool info command specific to the environment.

For UI tickets specifically, please work through the following checklist and include the resulting information when you create a ticket:

  1. Provide OS/Browser version
  2. Provide a test case that we can test in an out of the box installation of Liferay
  3. If you are able to determine that the issue is not occurring with an out of the box installation of Liferay, determine whether the issue is being caused by any customizations
  4. If it is a customization that is causing the issue, can you narrow down the specific customization causing the problem?
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