Before Opening a Web Content Management Ticket

The following article outlines a short checklist of questions to ask and steps to take before opening a web content management ticket in Help Center. By taking a moment to go through this checklist before opening a Help Center request, you're ensuring the fastest possible resolution for the particular issue.


For each ticket, please attach your latest file as well as the latest output of the patching-tool info command specific to the environment.

For web content management tickets specifically, please work through the following checklist and include the resulting information when you create a ticket:

  1. Is your database using UTF-8 encoding?
  2. Provide Liferay with complete logs including full exceptions.
  3. If using any Templates and Structures, please attach them.
  4. Is any of the content too long for the database to handle? VARCHAR (75)
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