The following article outlines a short checklist of questions to ask and steps to take before opening a web content management ticket in Help Center. By taking a moment to go through this checklist before opening a Help Center request, you're ensuring the fastest possible resolution for the particular issue.
For each ticket, please attach your latest portal-ext.properties file as well as the latest output of the patching-tool info command specific to the environment.
For web content management tickets specifically, please work through the following checklist and include the resulting information when you create a ticket:
- Is your database using UTF-8 encoding?
- Provide Liferay with complete logs including full exceptions.
- If using any Templates and Structures, please attach them.
- Is any of the content too long for the database to handle? VARCHAR (75)