Before Opening a Liferay Sync Ticket

This article outlines some simple guidelines for working with Subscription Services on any Liferay Sync Issue.

Resolution

When opening up a Help Center ticket for Liferay Sync, make sure to include the following to ensure the easiest and fastest resolution possible:

1. Sync Logs

In a typical Windows installation, the logs will be located in a directory like the following: C:\Users\liferay\.liferay-sync\logs.

2. Sync db files

These will be located next to the Sync logs.

  • liferay-sync.h2.db
  • liferay-sync.lock.db
  • liferay-sync.h2.db

3. Screenshots of Sync configurations.

4. Standard Portal Files

  • Portal-ext
  • Portal logs
  • etc.
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