This article outlines some simple guidelines for working with Subscription Services on any Liferay Sync Issue.
When opening up a Help Center ticket for Liferay Sync, make sure to include the following to ensure the easiest and fastest resolution possible:
1. Sync Logs
In a typical Windows installation, the logs will be located in a directory like the following: C:\Users\liferay\.liferay-sync\logs.
2. Sync db files
These will be located next to the Sync logs.
3. Screenshots of Sync configurations.
4. Standard Portal Files
- Portal logs