Help Center is the place where you can access our world-class customer support and abundant self-service resources. Here is a guide to help you get the most from Liferay Support through Help Center.
Self-Service
Much of the information and resources you are looking have been made available through Self-Service channels. Here are some of the most commonly used resources:
Releases and Downloads
- Downloads Page - includes info on key highlights, known issues, changelog and module version changes per release.
- DXP Release Tool - easy-to-use upgrade research tool that allows you to easily identify all the fixes and module version changes between different DXP versions and fix pack levels.
Official Product Guides
- Learn.liferay.com - Our new public documentation site
- Prior versions of DXP and Portal EE:
- DXP 7.1:
Admin Guide | Deployment | Developer Tutorials | Developer Reference | Admin Reference - DXP 7.0:
Admin Guide | Deployment | Developer Tutorials | Developer Reference | Admin Reference - Portal 6.2
Admin Guide | Deployment | Developer Tutorials | Developer Reference | Admin Reference
- DXP 7.1:
Knowledge Base
- Solutions - Help Center boasts a huge repository of Knowledge Base and "Fast Track" articles, searchable on Google, or Help Center.
- Security Advisories - A list of security advisories per version
Activation Information
- Deploying Activation Keys
- Activation Keys FAQ
- Troubleshooting Activation Key Issues
- Deployment Instructions for DXP Activation Key when using the .xml Key File
Product Support
- Supported and Not Supported policies
- Compatibility Matrix for all Liferay Products
Support Tickets - Best Practices
You may also ask for assistance through a Support Ticket. To ensure the fastest possible investigation and resolution, please include the following information when creating support tickets:
- Detailed steps to replicate the issue
- This will help the Customer Support Engineer reproduce the behavior for investigation
- You may want to include screenshots from the UI/console/browser console, etc.
- Video or GIF may also be shared to help illustrate reproduction steps
- Complete Liferay logs from startup
- By default, the logs are included in
/$Liferay_home/logs - Having logging from startup will provide additional context in analyzing errors from the stack trace
- By default, the logs are included in
- Portal-ext.properities file
- Patching Info for your Environment
- For Performance issues in particular, include:
- Heap Dumps if out-of-memory errors are being encountered
- A series of Thread Dumps for CPU spikes, deadlocks, or slowness
- Heap Dumps if out-of-memory errors are being encountered
You can also refer to these articles that give specific steps before opening a:
- Security ticket
- Performance ticket
- LAR/Staging ticket
- VPN ticket for DXP Cloud
- Shutdown/Inoperable System ticket
- API ticket
- Accessibility ticket
- Authentication ticket
- User Interface (UI) ticket
- Shutdown/Inoperable System ticket
- Search/Indexing ticket
- Portal Deployment ticket
- Activation Key ticket
- Upgrade ticket
- Sync ticket
- Document Library ticket
- Web Content Management ticket
- Clustering ticket
- LCS ticket
Additional Information
- Liferay Community Site, while not officially supported, can be a source of helpful information:
- Help Center Ticket Creation Process
- Help Center Statuses and Priority Levels
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