We have created a new instance using the example.com domain. After creating it, we cannot log in to the new instance using the user: test / password: test credentials.
What can we do to solve our problem?
Any Liferay version
To solve this problem, you have to check the following points:
1. Check the default user, password, and email prefix configuration
When a new instance is created, the user, password, and email prefix of the administrator user are controlled by the following properties of portal.properties:
You have to check if your portal-ext.properties file has any of these properties defined and use the values defined in this file if this is your case.
2. Check you are using the correct email domain
If your Liferay installation is configured to authenticate by email address (default configuration) check that you are using the correct email domain of the new instance.
3. Check the admin user information directly from the database
To make sure that you have the correct data, you can always get the administrator data from the DB with the SQL:
select * from User_ where companyId = <id of the new instance> and defaultUser = 0
This SQL returns the instance users. The one with the lower
userId is usually the first administrator user of the instance.