Error 425 Can't open data connection for transfer of "/" when trying to connect to a ftp from cloud

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM).

Issue

• When trying to download a file via ftp from Liferay service in cloud, we obtain "error 425 Can't open data connection for transfer of "/" in FileZilla Server.

Environment

• Liferay DXP 7.4 in Liferay PaaS.

Resolution

• You have to configure passive mode in the ftp client and server.

Additional Information

• FileZilla Server 425 Can't open data connection for transfer of "/"