Managing Organization Request Notifications

As a Help Center user, you can be a member of one or many different organizations. If you're a member of a shared organization, you can see tickets for all members of that organization. You can also receive notifications on the requests pertaining to that organization. This article describes the process of subscribing and unsubscribing from these notifications.

Resolution

Subscribing to Request Notifications

  1. Click your profile icon on the upper-right side of any page, and then click My activities.
  2. Click the Organization Requests link on the My Activities page to see all the requests in your organizations.

    The link appears only if you're a member of a shared organization in Zendesk.

  3. Choose the organization that you'd like to subscribe using the dropdown menu.
  4. Click Follow.

Unsubscribing to Request Notifications

Perform steps 1-3 from the subscribe section then click Unfollow.

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