Fatal error when using the Patching Tool in Windows

Issue

  • When executing the command patching-tool.bat info in Windows, a fatal error is shown:
C:\liferay\patching-tool>patching-tool.bat info
Loading product and patch information...
Product information:
  * installation type: binary
  * build number: 7210
  * service pack version:
    - available SP version: 4
    - installable SP version: 4
  * patching-tool version: 2.0.15
  * time: 2021-12-16 15:01Z
#
# A fatal error has been detected by the Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x0000000010014ed4, pid=18080, tid=0x0000000000005370
#
# JRE version: Java(TM) SE Runtime Environment (8.0_311-b11) (build 1.8.0_311-b11)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.311-b11 mixed mode windows-amd64 compressed oops)
# Problematic frame:
# C  [sigar-amd64-winnt.dll+0x14ed4]
#
# Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#
# An error report file with more information is saved as:
# C:\liferay\patching-tool\hs_err_pid18080.log
#
# If you would like to submit a bug report, please visit:
#   http://bugreport.java.com/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

Environment

  • DXP 7.0+ (Windows)

Resolution

  • Add the property disable.sigar=true into the default.properties file.

 

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