In Documents and Media, images in the .heic format cannot be previewed


  • The preview of an uploaded image with the .heic extension fails.
    Steps to Reproduce:
    1) Start a Liferay server
    2) Setup and enable ImageMagick (with HEIC support)
    3) Navigate to System Settings > Adaptive Media > Images
     3.1) Add an entry for Supported Mime Type: image/heic
     3.2) Click Save
    4) Navigate to Content & Data > Documents and Media
    5) Upload an image in HEIC format
    6) Click the image title to check the preview
    Expected behavior: Uploaded image can be previewed successfully.
    Observed behavior: Image can't be previewed with the "Info:Generating preview will take a few minutes." message on-page.


  • Liferay DXP 7.3
  • Liferay DXP 7.4


  • The observed behavior is a known Liferay DXP bug which has been addressed by LPS-151510
  • If the hotfix is required for this issue, please create a support ticket requesting the hotfix by attaching the patch details.
  • Installing Fix Packs and Hotfixes on Liferay DXP will guide to installation of the hotfix in the respective environment.

Additional Information

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