Changing the Master Template leads to Error: Your request failed to complete.


  • Changing the master template triggers: “Error: Your request failed to complete.”
  • Error trying to assign an alternate master template to a web content article.


  • DXP 7.4


This can happen when assigning an alternate master template to an existing web content article that was created under a different locale.

The following steps demonstrate the behavior 

Environment: DXP 7.4 bundle 

1. Log in as Administrator - note the Default Language is English (United States)

2. Under 'Home' create a new child widget page: MyPage

  • Note the generated friendly URL appears as: /mypage
  • The locale is en_US

3. Create a new Master Template:

For example:

a.) Product Menu > Design > Fragments > Click: '+' then name and save the fragment set.

b.) Click on Footers

c.) Select 'Footer Nav Dark' and click on the 3-dots and select 'Copy To' and select the fragment set created previously.

d.) Product Menu > Design > Page Templates > Click: '+' add a name (exp. <MyMasterPage>) and click 'Save'

e.) Click on the three dots to open the new page for editing > Click: '+' and scroll to the bottom of the list locating the fragment set created > Drag it onto the 'Drop Zone' > Click: Publish Master

4. Apply the new master template to 'MyPage'


Result 1:

  • UI Message "Success: The page was updated successfully." (OK)
  • No errors appear in the logs (OK)

5. Change the site's Default Language to English (Australia)
Repeat step 3 and create another master template for Australian web content.


6. Next, change the page template for MyPage (created under en_US localization)

Navigate to 'Look and Feel' for MyPage > Master: Change Master > Select: {New Australian template} > Press Save.


Result 2:

  • UI Message "Error: Your request failed to complete."
  • Error: "[AU Flag] Please enter a unique friendly URL."

The error indicates that the en_AU localized friendly URL is not unique. It has simply taken on the en_US page title as we can see when we access the locales button.


In this case, the following process of creating a temporary placeholder is seen to resolve the behavior:
A.) First set the en_AU url to a temporary friendlyURL
Click the flag icon next to the right of the Friendly URL field > Select: en_AU > Edit the friendlyURL to read: /mypageAU > Press: Save

UI Message: Success: The page was updated successfully.

B.) second change the en_US friendlyURL to something different.
Click the flag icon again > Select: en_US > Edit the friendlyURL to read: /mypageUS > Press: Save

UI Message: Success: The page was updated successfully. 

C.) Next, remove the original url from the en_US friendlyURL history
Click the flag icon again > Select: en_US > Click the history icon > Click: X to remove '/mypage' from the list > Press: Save


D.) Lastly reset the en_AU original friendlyURL
Edit the friendlyURL '/mypageAU' to '/mypage' > Press: Save

UI Message: Success: The page was updated successfully. 

Result 3:
Now that en_AU is on the correct friendlyURL (meaning it doesn't conflict with the original en_US url), we can now change the template.
Assign the Master Template
MyPage: From the 'Look and Feel' tab > Change Master > Select: NewTemplateMaster > Press: Done > Press: Save
Result 4:

UI Message: Success: The page was updated successfully. 


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