使用

互換性がある環境で、Liferay Digital Experience Platform、Liferay Portal EE、Liferay Commerce (以下、「製品」)を利用した際に、再現可能かつ予期せぬ事象が発生し、Liferay製品に欠陥が発見された場合、サービスライフポリシーに準じてパッチ提供又は設定変更で事象解決に努めます。

Liferay Portal EE及びLiferay DXPの使用方法の一部分野において、以下の特定のサポートポリシーが存在します:

翻訳と言語サポート

翻訳

  1. Liferayは、用語の誤訳、未翻訳テキスト、文法の誤り、わかりにくい表現を翻訳事象とします。翻訳対象の分類は、各サポート言語のLiferay翻訳担当者が行います。 
  1. Liferayは下記言語の翻訳事象の対応に努めます:
    1. アラビア語(7.2以降)、カタロニア語、(スペイン)、簡体字中国語、オランダ語、(オランダ)英語、(アメリカ)フィンランド語、フランス語、(フランス)ドイツ語、ヘブライ語、ハンガリー語、日本語、ブラジルポルトガル語、スペイン語、スウェーデン語(7.2以降)。
  1. 初回リリース及び後続のサービスリリースのLanguage.propertiesに含まれないテキストの翻訳は、お客様の責任となります。

ローカライゼーション

  1. Liferayは、特定地域又はロケール固有の表示、書式、プレゼンテーションをローカライゼーションの対象とします。ローカライゼーションの分類は、各サポート言語のLiferayローカライゼーション担当者が行います。
  1. 特定ロケールのローカライゼーションを補助する目的として、LiferayマーケットプレイスのアプリケーションをLiferayサポートサービスから追加提供する場合があります。Liferayマーケットプレイス上にローカライゼーションアプリケーションがリリースされた場合、ローカライゼーション欠陥解決はそのアプリケーションのオーナーが責任を負います。ローカライゼーションアプリケーションの仕様は、Liferayローカライゼーション担当者によって決定されます。
  1. 特定ロケール(上記言語を含む)のローカライゼーションアプリケーションがLiferayマーケットプレイスにリリースされていない場合、Liferay製品における項目のローカライゼーションはお客様の責任となります。

 

以下英語のみ

Accessibility Requests

Web accessibility refers to the usability of websites by people of all abilities and disabilities.

WCAG 2.1 Standard

The product is tested for compliance with WCAG 2.1 standard and attempt to satisfy all AA requirements for end user facing UIs and interactions. If specific elements of the product violate the standard, then the resolution of those issues would fall under the Product Defects policy.

Product accessibility requests will be addressed if the reported issue is for guest users and concerns basic navigation (e.g., keyboard navigation, focus management or screen reader issues).

Liferay is not required to address accessibility issues concerning portal or portlet administration, authenticated user experience, application administration or control panel issues.

Text or contrast issues are the responsibility of the customer to resolve through theming or further customization.

Section 508 and ADA Compliance

The revised standards for Section 508 is WCAG 2.0 conformance. As such, issues dealing with Section 508 of the Rehabilitation Act of 1973 or Americans with Disabilities Act (ADA) standards will be approached as compliance with the WCAG 2.0 AA standard.

Liferay products are not ensured as fully compliant with Section 508 of the Rehabilitation Act of 1973 or Americans with Disabilities Act (ADA) standards. Compliance can be achieved through customization of the product. Any customization of Liferay DXP or Liferay Portal EE made in order to achieve Section 508 or ADA compliance will fall under the Customizations support coverage.

Due to the complexity of accessibility issues, the resolution of those issues will be on a case-by-case basis.

Text Editors

With regards to third-party integrations, Liferay DXP and Liferay Commerce have been designed to work with a wide array of HTML text editors. This article outlines product compatibility with these third-party integrations.

Defining Coverage

  1. Liferay ensures that the WYSIWYG editors included in the product are operational and functional.
  1. Liferay seeks to resolve defects found in the included text editors if the defect is within a feature intended to be packaged with the product. 
  1. Liferay will provide configuration guidance for each text editor included with the product. 
  1. Any customizations to the included text editors, additional text editor features or the integration of additional text editors are the responsibility of the customer. 
  1. Any attempt to change the version of a specific text editor included in the product outside of product patching is the responsibility of the customer.

Themes

The product has several themes included. Themes included with the product should not be utilized in a production environment. Issues with the included themes will be reported to the product team and may be resolved on a case-by-case basis. The resolution of that issue will be included in a future version of the product.

Issues reported concerning the theme infrastructure, the styled theme or the unstyled theme may be resolved according to the Product Defects policy.

Security Issues

Liferay is committed to producing software products that are enterprise-grade with respect to security as well as quality and features. We understand that it is essential for our enterprise customers to keep their IT stack free of security vulnerabilities.

Ideally, security issues will be reported with steps to reproduce in a clean product instance. Issues which arise on a security scan can also be reported. Please share the entire report when disclosing security issues to Subscription Services. Security issues discovered through an automated scan deemed by Subscription Services to be false positives or unexploitable will be handled on a case-by-case basis.

Within 72 hours of discovering or being notified of a potential vulnerability, Liferay will attempt to reproduce the issue using the supplied information. If the vulnerability is reproducible and if a ticket does not already exist for the vulnerability, then a private (non-public) ticket will be created. The ticket will be classified into one of the pre-defined severity levels and the details of the vulnerability will be documented in the ticket.

For more information regarding our security policy and known vulnerabilities please see our Security Advisories page.

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