Error 425 Can't open data connection for transfer of "/" when trying to connect to a ftp from cloud

Issue

• When trying to download a file via ftp from Liferay service in cloud, we obtain "error 425 Can't open data connection for transfer of "/" in FileZilla Server.

Environment

• Liferay DXP 7.4 in LXC-SM.

Resolution

• You have to configure passive mode in the ftp client and server.

Additional Information

• FileZilla Server 425 Can't open data connection for transfer of "/"