Support Tickets and Self-Service on Liferay Help Center

Help Center is the place where you can access our world-class customer support and abundant self-service resources.  Here is a guide to help you get the most from Liferay Support through Help Center.


 

Self-Service

Much of the information and resources you are looking have been made available through Self-Service channels.  Here are some of the most commonly used resources:

Releases and Downloads

  • Downloads Page - includes info on key highlights, known issues, changelog and module version changes per release.
  • DXP Release Tool - easy-to-use upgrade research tool that allows you to easily identify all the fixes and module version changes between different DXP versions and fix pack levels.

Official Product Guides

Knowledge Base

Activation Information

Product Support


 

Support Tickets - Best Practices

You may also ask for assistance through a Support Ticket.  To ensure the fastest possible investigation and resolution, please include the following information when creating support tickets:

  1. Detailed steps to replicate the issue
    • This will help the Customer Support Engineer reproduce the behavior for investigation
    • You may want to include screenshots from the UI/console/browser console, etc.
    • Video or GIF may also be shared to help illustrate reproduction steps
  2. Complete Liferay logs from startup
    • By default, the logs are included in /$Liferay_home/logs
    • Having logging from startup will provide additional context in analyzing errors from the stack trace
  3. Portal-ext.properities file
  4. Patching Info for your Environment
  5. For Performance issues in particular, include:

You can also refer to these articles that give specific steps before opening a:

Additional Information

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