Emails from DocuSign are not working

Issue

• Users are unable to receive email messages after integrating DocuSign in DXP.

Environment

• Liferay DXP 7.4

Resolution

• There is a required step to do when users create a new DocuSign account: they need to enable the JWT consent to connect successfully. Because, internally, the DocuSign Integration needs to execute some requests to DocuSign which uses a JWT token.
  • There is a great guide teaching how to do that: https://www.docusign.com/blog/developers/oauth-jwt-granting-consent
  • Try to grant individual consent, it should be enough to get this working into Liferay.

Additional Information

• Enabling DocuSign Digital Signatures