Email [e-mail] is used instead of the configured one

Issue

• Although you configure through Instance Settings -> Email -> Email Sender an specific email sender, [e-mail] is used and the following WARN log shows ups when trying to send emails from custom developments:

  • WARN  [liferay/mail-2][MailMessageListener:125] Email [e-mail] will be ignored because it is included in mail.send.blacklist

• If you check the value of admin.email.from.address through Server Administration -> Properties -> Portal Properties, you will get the value you have configured.

Environment

• Liferay DXP

Resolution

Case 1: Retrieving the value from a custom development

• If you are using the value from the property PropsKeys.ADMIN_EMAIL_FROM_ADDRESS to obtain the email sender, note that this value is static and will be retrieved from the ones defined in portal-ext.properties, whose default value is:

  admin.email.from.address=[e-mail]

• • If you check with a Groovy Script the following information:

    out.println(com.liferay.portal.util.PropsValues.ADMIN_EMAIL_FROM_ADDRESS);

    • The output is [e-mail]
• The outputs differ because the value retrieved for the same property but from Server Administration -> Properties -> Portal Properties, is loaded from PortalPreferences table, where the value is up-to-date.
• So if you want to retrieve the correct value from your custom development, you have two options:
  1. Update directly portal-ext.properties' value to the correct one.
  2. Change your code and get the value like Liferay does when looking for it from Server Administration -> Portal Properties at this point of the code.

Case 2: Using your own Sign-in widget

• You have configured the Email Sender in Instance Settings and the admin.email.from.address in your portal-ext.properties, but [e-mail] is still being used.
• If this is the case, review your portlet configuration and update the sender information in the 'Email From' tab.
• This happens because the specific widget configuration takes precedence over the rest.