How do I Manage my Incident Contacts?

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM).
Please note an Administrator role and active workspace are needed to manage your team’s incident contacts on Customer Portal. To learn more about Incident Contacts, please view Critical Incident Contact role.

For Liferay SaaS workspaces, you will need to assign at least one team member to the following roles:

  • Critical Incident Contact
  • Security Breach Contact
  • Privacy Breach Contact

For AC and Liferay PaaS workspaces, you will need to assign at least one team member to the following role: 

  • Critical Incident Contact

When completing your AC, Liferay PaaS, or Liferay SaaS activation forms, you will be prompted to assign a user among your existing team members list as the Incident Contact. 

If you’ve completed your workspace form without filling out your Incident Contacts and would like to assign a team member to the role, navigate to the Team Members page and navigate to the bottom of the page under Incident Contacts.

All of your appointed Incident Contacts will be displayed at the bottom of your Team Members page.

 

It’s important to note that when a customer is added as an Incident Contact, they cannot be removed from the list of team members until the Incident Contact is reassigned. Please reassign another team member as the Incident Contact before removing the desired user. 

 

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