User Impersonation For Newly Created Users


  • Attempting to impersonate a user who has not logged in yet returns errors in the console.
  • How can I verify the accounts of new users who have not activated their account yet?
  • Why can't I impersonate a user I've just created?


  • 2023.Q4.1


  • In the past you were able to select "Impersonate User" for a user not yet activated, however, this was an unintended bug. (LPD-1476)
  • The expected behavior is as such: an account needs to be considered “active” to be impersonated, and an account is not marked as “active” until a user logs in at least once and accepts the Terms of Service.

Additional Information

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