Why is Zendesk Chat Provider missing after upgrading to a Quarterly Release?

Issue

• If you configured Zendesk Chat Provider in an earlier version of 7.4, you may notice that it is missing in Instance Settings after upgrading to a Quarterly Release

Environment

• Quarterly Release

Resolution

• The original Zendesk Chat Provider was renamed as Zendesk Web Widgets Classic for the Quarterly Releases. The functionality remains the same, but if any issues arise please open up a Help Center ticket for further assistance. 

Additional Information

• https://learn.liferay.com/w//dxp/site-building/personalizing-site-experience/enabling-automated-live-chat-systems