Analytics Cloud Support Coverage

Liferay is committed to providing an excellent customer experience. As part of this commitment, we offer free, limited support for Liferay Analytics Cloud that is separate from a customer's DXP support agreement. Our free support for Liferay Analytics Cloud is limited to the hours and channels outlined below.

 

Support Feature Basic Business Enterprise
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Knowledge Documentation
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Ticket Response Time
 

 

Product Levels

There are three levels of Liferay Analytics Clouds subscriptions available to customers: Basic, Business, and Enterprise. Our support policy may be different according to the customer's support level.

Support Channels

There are three main support channels to solve any issues you have with Liferay Analytics Cloud: self-service documentation, live chat, and ticketing. 

Documentation is available in Help Center and includes both official documents and knowledge base articles. Help Center documentation is always available to solve customer issues. Both are available to all Liferay Analytics Cloud customers. Knowledge base articles will be continually added for customer reference.

Live Chat is available directly from the Liferay Analytics Cloud product for Business customers and above. It will be made available during local business hours, based on language. If live chat is not available in the customer language, Liferay Support will notify the customer.

Ticketing is available in Help Center for each customer and response times vary based on the customer's subscription level. This ticketing response time is not tied to the customer's DXP subscription.

 

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