How are support seats determined?

The number of Support Seats is determined by your project’s service level, number of DXP Prod instances (if higher than 4) and active Designated Contact subscriptions. 

Only team members with either an Administrator or Requester role are accounted for in the Support seats calculation. Learn more about Designated Contact roles.

On the Team Members page, you are able to see which team member is currently taking up a Support Seat by looking at the respective column and seeing if there’s a checked mark for that user. The top of the table also shows you how many seats are still available for this project.

For more support seats, please reach out to your Liferay Contact.

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